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TOLAVITA ("tolavita", "we", "our", "us") take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This privacy statement explains what information we collect on the TOLAVITA website at, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement please contact us at


As a TOLAVITA subscriber, you will receive fashion update newsletters, special offers, sale promotions and VIP shopping event invitations. We will only ever send you marketing messages that we feel would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by logging into your account, clicking on email preferences, then un-ticking appropriate boxes and clicking on update. We will never sell your details to an unconnected third party for marketing purposes





In the web world, cookies are tiny text files stored on your computer when you visit certain web pages. At we use cookies to keep track of what you have in your basket, and to remember you when you come back to us.


Cookies must be enabled to place an order with us. If you don't know if cookies are enabled on your computer, head over to our Managing Cookies section below for help. If you disable your cookies, you will be able to browse our site, but won't be able to make a purchase. You'll find that most web browsers already have cookies enabled, but, simply go to our Managing Cookies section below if you need help turning them on.


Don't worry about cookies - they can't harm your computer. And the cookies we create don't store sensitive information such as credit card details. We do use encrypted information gathered from them, but this is just to help improve your shopping experience. For example, they help us to identify and resolve errors, or select relevant related products to tempt you with.


Cookies don't just come from us; we have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit for remarketing purposes. This basically means they will show you suggestions based on what you are interested in from shopping with us. If you'd like to opt out of these cookies, visit here for help.


The reason we're running through this cookie information is to comply with recent legislation, and to be open and honest about your privacy when using our website. We take the matter of cookies very seriously, and are working on a number of other privacy and cookie-related improvements.



You will need to accept cookies on your computer, tablet or mobile phone to make full use of online shopping and personalized features on


Don't worry, our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.


However, if you wish to restrict, block or delete cookies from, or any other website, you will need to disable cookies in your browser. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to adjust your cookie preferences.


Below is a list of the 1st party cookies we use, and what we use them for:





Used to register the Current session ID


Used to determine the relevent region version of the site to display. 


Country code of where the user is located, and used by GeoIP to redirect to the correct region.


Used to determine if the region has been set by GeoIP so we don't have to do the GeoIP lookup again.


Used to determine the device visitors are using in order to display the appropriate version of the website.


Previous session ID used to restore the basket contents on the user's return in a subsequent session.


Used to store the PHP session


A little bit about Flash cookies (or Local Shared Objects)
On we play videos using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) for a great experience. Flash cookies are stored in the same way as standard cookies, but they're managed differently by your browser.


If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind though, that if you disable Flash cookies for you won't be able to access certain types of content, such as videos.



If you'd like to 'share' content with friends through Facebook and Twitter etc..., you may be sent cookies from their websites. We don't control their cookie settings, so you will need to check with them for information about the management of their cookies.
Learn more about cookies


If you'd like more information about cookies in general and how to manage them visit 



Not all cookies on are related to us. If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so check with these third-party websites for more information.


The business partners that may set cookies on include:


Blowfish Digital
Media Math 
Tribal Fusion 
ContextWeb (Pulse Point) 
DemDex (Adobe) 



If cookies aren't enabled on your computer your shopping experience with us will be limited to browsing and researching; meaning you won't be able to select products and purchase them.
For information on managing your cookies on various browsers click here.



Banner advertising will pop up when you visit other websites. It will usually showcase a selection of products based on what you've been browsing on


This advertising might select alternative styles, colours and sometimes relevant products from other categories. The technology behind these adverts is based on cookies.


Cookie data used in these adverts is completely anonymous and doesn't contain any of your personal details. 



When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es).


We will use this information to process your transaction and despatch your order. We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, sms, mms and telephone.


On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.


For quality control and training purposes, we may monitor or record your communications with us.


We will keep your information for as long as is reasonably necessary for these purposes.



We agree to at all times comply with the standards, procedures and requirements of UAE data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.



In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.


We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.


We may on occasion notify you by email about changes to our terms and conditions, or other important changes to our website or our service.


In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.


We will not pass your information to any third parties outside of TOLAVITA, except where required to do so as a part of the sale, disposal or transfer of our business.



We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by logging into my account area of the website and amending your details as appropriate.


You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).


Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an email to info@



In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again.


Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at However, please note that if you disable the use of cookies on your computer, you will not be able to shop on our website.



This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.



By visiting www. you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.