⭐️Free Shipping Available This WEEK ONLY!⭐️
Enjoy fast & free shipping on all orders Orders typically take 2-4 business days to process and leave our facility due to a high volume of orders. Once your order leaves our facility it'll be at your doorstep within 6-8 business days.
All orders are dispatched using DHL Express which, Monday To Friday 06.00 - 1.30pm (GMT).
You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched. Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
INSURANCE
TOLAVITA insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have a specified recipient or different delivery address, then you accept that evidence of a signature is evidence of delivery and fulfilment by Tolavita and transfer responsibility in the same way.
TAXES & DUTIES
For all orders from our online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is operated by our courier on a 'pay on delivery' basis. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. During high seasons and during periods of special offers, customers from selected countries will have an option of paying customs taxes and duties at the moment when placing order online. Shall you select and pay taxes via this option, you will not be charged any additional or extra taxes / duties when the parcel arrives at the country of destination.
ORDER CANCELLATION
Under Internet selling regulations you have the right to cancel your order or any item purchased online from TOLAVITA, If you have not yet received your order, please contact info@tolavita.com as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
All order cancellations must be made in writing, quoting your order reference number, within 12hours.
If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs.The cost of return and care of the package are your responsibility until it reaches us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Refusing or not accepting to receive the shipped order
Please note that once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at the country of destination (due to tax payment or other reasons), the parcel will be returned to TOLAVITA. TOLAVITA in its turn reserves the right to deduct from the client the following: shipping charges (both ways) as well as any duties imposed at the country of destination and in the country of origin. Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial failed order; a new order will need to be placed.
We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to TOLAVITA .